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Evaluation guide

How MSPs and internal IT teams can evaluate whether TAHAI IT Docs fits their documentation workflow.

StatusLive product
Primary audienceMSPs and internal IT teams
PricingCore IT Docs: $10 per internal user per month

Good-fit signs

  • The team repeatedly rediscovers the same client, network, vendor, or asset information.
  • Project work is disconnected from the documentation it changes.
  • Client-facing information needs a clean separation from staff-only notes.
  • Technicians need faster context before escalation, onboarding, or change work.

Questions to ask during evaluation

  • Which records do technicians search for most often?
  • Which documentation gaps cause the most ticket delay?
  • Which client-safe records would help through a read-only view?
  • Which project handoff steps connect back to as-built documentation?

Rollout approach

Start with a small set of representative clients, common records, and one project workflow. The goal is to prove whether the portal reduces discovery time before attempting a full documentation migration.